Online returns and exchanges: returns and exchanges are accepted on online orders within 20 days of receipt for items that have not been worn, altered or washed.
- All returns and exchanges must be received at our office within 20 days of receiving your order. Please choose your shipping method accordingly. We will process your refund when we have received your order.
- Prior to sending your item back for an exchange or refund, please email us at firstname.lastname@example.org, so that we can issue you with a return number.
- Original shipping charges are non-refundable. Return and exchange postage fee is paid by the customer.
- In cases where an item is faulty and you have worn it, you can get an exchange for the item or a voucher of the same price, if the item is returned within 15 days of receipt.
Please send your return or exchange to:
Unit 9 (or Unit 57 if closed)
Boxpark, 2-4 Bethnal Green Road
London E1 6GY