Returns and exchanges are accepted on online orders within 20 days of receipt for items that have not been worn, altered or washed.
- All returns and exchanges must be received at our office within 20 days of receiving your order. Please choose your shipping method accordingly. We will process your refund when we have received your order.
- Prior to sending your item back for an exchange or refund, please email us at firstname.lastname@example.org, so that we can issue you with a return number.
- Original shipping charges are non-refundable. Return and exchange postage fee is paid by the customer.
- In cases where an item is faulty and you have worn it, you can get an exchange for the item or a voucher of the same price, if the item is returned within 15 days of receipt.
Please send your return or exchange to:
Eymery & Haydon Limited
Unit 9 (or Unit 57 if closed)
Boxpark, 2-4 Bethnal Green Road
London E1 6GY
If you live outside of the European Union, please mark the following mention in large letters on your package AND on your commercial invoice (which you will need to fill when sending the package at the post office):
"GEN45 - RETURNED GOODS"
If you do not write this mention and we are charged import duties, we will need to deduct the amount of the import duties from your refund.